Managed Services

Ensuring reliable delivery and robust support for our clients’ mobility solutions is central to what we do.

Our Managed Services provide a comprehensive support solution, with a fully-featured service desk to enable tracking of requests and timely resolution.

By simplifying the often-difficult task of supporting a mobile device deployment – with a fixed cost and single point-of contact - we minimise complexity for our customers.

SkyWire Managed Service standard option includes the following services:

1. SkyWire Level 2 Helpdesk: Operates during business hours (8.30am - 5.30pm, Monday – Friday), with a 4 hour response time.
2. Software loading and configuration service to ensure devices are ‘business ready’ when they arrive on-site.
3. 24 hour replacement of ‘staged’ device, from a pool of spare devices located on-site at SkyWire).
4. Definition, documentation, proofing and saving of SOE.
5. Asset tagging and management of devices.
6. Cover of all associated freight costs for device shipment.
7. Quarterly reporting of device location and faults.